Who we are
This policy explains how SeKaf Ghana Ltd., trading as TAMA Cosmetics (“TAMA”, “we”, “us”), handles your personal information when you visit our website, create an account, place an order or contact us. We are the data controller for the information described here.
Our address is P.O. Box TL 2209, Nyankpala Road, near Utrecht Football Academy, Kasalgu, Tamale, Northern Region, Ghana. You can reach us at sales@sekafghana.com.
Information we collect
We collect only the information we need to serve you:
- Account details: your name, email address, phone number and saved delivery addresses.
- Order details: the products you order, delivery information, order and payment status, and any refund or support history.
- Payment information: online payments are handled by a third-party payment provider. We receive confirmation and reference details for your payment, but we do not receive or store your full card or mobile money credentials.
- Enquiries: the details you send when you email or call us.
- Technical information: basic device, browser and usage data generated when you use the site, including through cookies described in our Cookie Policy.
How we use your information
We use your information to:
- process, deliver and support your orders, including verifying payments and issuing refunds;
- create and manage your account;
- respond to your questions and requests;
- keep our website, our customers and our business secure, and prevent fraud;
- meet our legal, tax and accounting obligations.
We will send marketing messages only where you have agreed to receive them, and you can withdraw that agreement at any time.
Our legal basis
We handle personal information in line with Ghana’s Data Protection Act, 2012 (Act 843). Depending on the activity, we rely on your consent, the need to perform a contract with you, our legal obligations, or our legitimate interest in running a secure and reliable business.
Who we share it with
We do not sell your personal information. We share it only with:
- third-party payment providers to take and verify payments;
- delivery and logistics partners, so your order reaches you;
- technology and hosting providers who operate our website on our behalf, under appropriate safeguards;
- regulators, courts or law enforcement where the law requires it.
International transfers
Some of our service providers may process information outside Ghana. Where that happens, we take reasonable steps to make sure your information receives a level of protection consistent with Ghanaian data protection law.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, including to meet legal, tax and accounting requirements. When we no longer need it, we delete or anonymise it.
Keeping it secure
We use technical and organisational measures to protect your information against loss, misuse and unauthorised access. No online service can be perfectly secure, so please keep your account details confidential.
Your rights
You may ask us to confirm what personal information we hold about you, to give you a copy, to correct it, or to delete it where we no longer have a lawful reason to keep it. You may also object to certain uses and withdraw any consent you have given.
To exercise these rights, email sales@sekafghana.com. If you are not satisfied with our response, you may complain to the Data Protection Commission of Ghana.
Children
Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of this page shows when it last changed, and significant changes will be highlighted on our website.
Contact us
Questions about this policy or your information? Write to sales@sekafghana.com or visit our contact page.