Our approach
We want you to be delighted with your TAMA purchase. This policy explains which products can be returned, how to tell us about a problem and what happens next. It applies to orders placed through this website and should be read with our Refund Policy and Terms Of Service.
What can be returned
We accept returns for products that are:
- damaged when they reach you;
- incorrect, meaning different from what you ordered; or
- defective, even after they have been opened.
Please report the problem promptly after delivery so that we can investigate while the details are fresh.
What cannot be returned
For hygiene and safety reasons, cosmetic products that have been opened or used cannot be returned unless they are defective. We also cannot accept returns of products damaged after delivery through misuse or incorrect storage.
If you are unsure whether a product suits your skin, please read the ingredient information on the product page, and carry out a patch test before first use.
How to start a return
- Contact us at sales@sekafghana.com or on +233 (0) 372-095-708, quoting your order number.
- Tell us what is wrong and send clear photos of the product and its packaging.
- Wait for our reply before sending anything back. We will tell you how and where to return the product.
Please keep the product and its packaging until we have confirmed the outcome.
Inspection
All returns and claims are subject to inspection of the product. We may ask for photos, a description of how the problem occurred or the product itself. We aim to review every claim fairly and to respond as quickly as we can.
What happens next
If we approve your return, we will replace the product or refund you, depending on the circumstances and stock availability. Refunds follow our Refund Policy. If the problem was caused by us, we will tell you how the return will be arranged.
Cash on Delivery orders
If you chose cash on delivery, please check the package when it arrives and tell us straight away about any damage or error. This makes it easier for us to put things right.
Your legal rights
Nothing in this policy limits any rights you have under Ghanaian consumer protection law.
Contact us
Questions about returns? Email sales@sekafghana.com or visit our contact page.